Your premier collection agency in the Midwest

Your team will benefit from how we handle communications with your patient. Our collection technique is unique, so your team will receive less complaints and less work while receiving an increased cash flow. How we treat your patients produces less complaints and more revenue historically. Our job is to help provide the patient the benefits of paying your facility. We create a sense of urgency, respectfully and adhere to regulations, all the while building a much needed rapport with your patient. This is vital for long-term success and we do this in a professional and dignified manner. It is not just about collecting the money, it is about establishing an understanding with the patient that most likely will be treated in the future at your facility. This makes it very important on how they are treated.

With regulatory agencies like the CFPB (Consumer Financial Protection Bureau) there is strong focus on hospitals to prove their policies and procedures from cradle to grave on the patient’s experience with your facility. We provide advice relating to many topics, but specifically compliance practices in your industry. Our job is to make sure you are protected and we help you along the way if any policy, procedure, or practice needs to be updated based on a new regulation or requirement. We stay abreast of current hot topics in your industry and are able to quickly provide answers when necessary to accommodate a change hassle-free. When you choose us as your preferred vendor, we believe maintaining strict compliance standards is a better way of conducting business in general. There are always bumps in the road, but having a company focused on compliance helps smooth out those bumps and places preventative measures in the future to avoid running into those same bumps down the road.

Our collectors/agents go through the ACA for certification. They earn the title Professional Collection Specialist, among other designations. Less than 10% of the industry has this certification based on ACA records. When our team speaks with your patient, they take a professional approach and use specialized techniques and talk offs that have been proven to be successful and compliant. Our appeals often focus towards the patient’s sense of honor, integrity, and honesty. At the end of the day, most individuals want to be considered honest and when it comes down to it, that want to do the right thing.